F.A.Q

1. Valid for travelling identity documents

1.1. You can go abroad only with a valid identity document (passport, eID card). An identity document that expires during the travel is invalid.

1.2. Most countries require travel ID document to be valid for at least 6 months after the last day of travel (possibly 12 months after the trip).

1.3. We recommend that you clarify this issue before leaving and, if necessary, change or extend validity of your travel identity document.

1.4. Before you travel contact the embassy of the country of destination in advance to find out what the passport/eID card should be valid for when entering this country (contact information of the embassies is available on the website of the Ministry of Foreign Affairs of the Republic of Latvia https://www.am.gov.lv/lv/vestniecibas-parstavniecibas/).

1.5. Join Up Baltic does not take any responsibility before a traveller who will not be allowed to travel due to circumstances beyond the control of the organizer of the travel.

5. Traveling and accompanying children

5.1. A minor, if the child has reached the age of compulsory education, may travel to the Schengen area alone, i.e. unaccompanied by one or both parents. He must have a valid identity document – a valid passport or ID card.

5.2. A child who is temporarily traveling to a country outside the Schengen area together with at least one of the parents who is a citizen of Latvia, a non-citizen of Latvia, a citizen of the EU, EEA country or the Swiss Confederation or a person granted stateless status in these countries does not need the other parent’s written consent, but must be taken in addition to the passport:

5.2.1. a parent’s valid for travel identity document with a record of kinship with the child;

5.2.2. the birth certificate of the child or a notarised copy thereof, if there is no entry in the parent’s travel document regarding the relationship with the child.

5.3. If the child is accompanied by a parent who is not a citizen of Latvia, a non-citizen of Latvia, a citizen of an EU, EEA country or Switzerland or a person who has been granted the status of a stateless person in the mentioned countries, in addition to the passport should be taken:

5.3.1. a parent’s valid for travelling identity document with a record of kinship with the child;

5.3.2 the birth certificate of the child or a notarised copy thereof, if there is no entry in the travel document of the parent regarding the relationship with the child;

5.3.3. a notarised power of attorney of the other parent (a citizen of Latvia, a non-citizen of Latvia, a citizen of the EU, EEA country or Switzerland or a person who has been granted the status of a stateless person in these countries) for the child to leave the country.

5.4. The parents must agree among themselves on the child’s travelling abroad.

5.5. The above does not exclude the fact that if the State Border Guard, Migration Service, aircraft ground handling service provider or airport officials, when performing checks on persons in the territory of the State (including the territory of the airport) within their competence, suspect the illegal removal of a child from the country, the person accompanying the child may be required to present documents or provide information, which certifies the kinship of the child with the accompanying person or that the child is not remooving from the country against his or her will or the will of his or her parents or custodians. The same applies if the child is traveling alone.

5.6. In view of the possible examination, we recommend that you always bring the child’s birth certificate, power of attorney or any other document that allows the child to leave the country, accompanied by a specific person, or a notarized permission for the child to travel independently.

5.7. The procedure by which children cross the external border of Latvia, i.e. when traveling to countries that are not party to the Schengen Agreement, such as Egypt, Turkey, Thailand, is regulated by the Cabinet of Ministers of the Republic of Latvia Regulations No. 721 “Procedures for Children Crossing the State Border”.

5.8. More information about children’s travel can be found here: https://www.mfa.gov.lv/lv/bernu-celosana#bernu-celosana-arpus-es-sengenas-zonas.

5.9. The conditions of the accompanying service depend on the respective airlines.
Children under the age of 5 must always be accompanied by an adult. At the request of parents, children between the ages of 5 and 12 can be accompanied by airline staff, depending on the airline. The child is taken care of by the airline staff throughout the flight, who accompany the child all his spent time at the airports. This service must be booked before the flight by filling in the form “Unaccompanied child” (4 copies), which contains the following data: child’s personal identification code, name, surname, personal data accompanying/expected from the airport (name, surname, exact address and telephone number). The child is accompanied from the check-in desk at the airport to the aircraft, and the flight attendants monitor the child throughout the flight. A designated airport staff member will meet and accompany the child upon arrival.

5.10. Most air carriers apply similar rules and discounts for the carriage of children. When booking a travel, not only the child’s name, but also an exact date of birth must be provided. If an infant reaches the age of 2 years during the journey, the air carrier shall still be considered him as an infant during that flight. Infants under 2 years of age do not occupy a separate seat on the aircraft, they are entitled to one piece of luggage weighing up to 10 kg (external dimensions up to 158 cm) and a folding stroller, free of charge. A 2-year-old child, like an adult, has seat at the aircraft and free luggage check-in.

9. Luggage

9.1. From the age of 2, each passenger can carry 23 kg of checked-in baggage and 8 kg of hand baggage, unless otherwise specified by the airline. If several passengers want to carry one suitcase together, its weight must not exceed 32 kg. Airlines charge their own price for each extra kilogram of excess weight.

9.2. Non-standard luggage (diving equipment, skis, sports equipment, etc.) may be subject to an additional carriage charge (not included in the free baggage allowance).

9.3. Please note that a limited amount of liquid is allowed in hand luggage. Liquids must be packed in individual bottles and containers of a capacity not exceeding 100 millilitres. These bottles must be placed in a single clear and resealable plastic bag with a capacity of not more than 1 litter. One passenger can have one such bag.

9.4. Each airline determines its own baggage requirements, such as the maximum size and weight of baggage allowed in the cabin of the aircraft and the number and weight of checked baggage allowed free of charge. There are also lists of prohibited articles in checked baggage and in the cabin of the aircraft. Restrictions on a passenger’s checked and unchecked baggage must be communicated to the traveller in writing or on another medium, providing information on the main conditions of carriage. If you have not received this information, ask your travel agent to inform you of the conditions for transporting your luggage.

For reasons of flight safety and aviation security, the following shall not be carried:

explosives, ammunition, fireworks or flares and ammunition cartridges;
compressed gases (refrigerated, flammable, non-combustible and toxic), i.e. butane, propane, camping gas, oxygen, liquid nitrogen and scuba cylinders;
aggressive substances: acids, alkalis, mercury and liquid electrolyte batteries;
flammable liquids and solids: lighters, matches, paints, solvents, igniters;
radioactive materials;
portfolios with built-in alarm devices;
oxidizers: bleaching powder and peroxide;
poisons and infectious substances: insecticides, herbicides and substances with live viruses;
Other dangerous goods: magnetised, harmful or irritating substances.

Information about items that are prohibited to be carried in checked baggage can be found more here:

9.5. Checked baggage must not carry items that are perishable. Due to the risk of loss or damage, it is not advisable to carry items such as money, keys, medicines, medical documents, spectacles, fragile items, cameras, video cameras and other valuable electronic or technical devices and accessories, as well as jewellery, precious stones, precious metals, and checked baggage. instruments, securities, valuable works of art or their documents, business documents, passports or other identity documents. Failure to follow these recommendations and the carriage of broken or damaged items, electronics or personal belongings in your Checked Baggage may be considered negligence from your side in relation to the airline’s requirements. You should always inquire with the airline about the conditions of transporting the animals.

9.6. What to do if your luggage is delayed or lost?
In the event of a delay in baggage, the passenger must immediately and in writing inform the air carrier of the delay. If a passenger has suffered damage due to a delay in luggage (it is necessary to purchase basic necessities), he must submit a written application to the air carrier no later than within 21 days. If the received luggage is damaged, the passenger must submit a written application no later than within 7 days. If the luggage does not arrive within 21 days or it is declared lost or damaged, a written application for compensation must be submitted as soon as possible. If the airline refuses to satisfy the claim, the passenger has the right to sue for damages within 2 years. The limit of the airline’s liability for delay, damage or loss of luggage does not exceed 1131 special drawing rights (approximately 1320 euros). The airline shall not be liable for any loss suffered as a result of the delay if it proves that it and its employees and agents have taken all reasonable steps available to prevent the delay or that they have not been able to take such steps.

9.7. What necessities can you buy in case of lost or delayed luggage? How is the value of lost luggage determined?
In case of loss or delay of luggage, the passenger has the right to purchase the basic necessities he needs during the trip. There is no specific list of goods that a passenger can buy. These can be personal hygiene items, work clothes for an important meeting, outdoor clothes and much more. The passenger should not abuse his right to purchase basic necessities, as he will have to justify the need for the items purchased by the airline in order to receive compensation for the damage caused. To receive compensation for the purchase of the most important items, it is necessary to keep the documents for the purchase of items (checks). If possible, the passenger should also keep checks for the purchase of items carried in the luggage. This will make it easier for the airline to assess and recover damages. If it is not possible to determine the value of the items in the luggage, the airlines have provided in their regulations for the possibility of compensation based on the weight of the luggage, i.e. a specific amount for each kilogram of luggage. This amount is different for each airline.

Checked-in baggage

Checked-in baggage dimensions:

Allowed weight – 23kg
Sum of all dimensions – up to 158 cm

You can order an additional baggage piece by using “Upgrade baggage” service or pay for additional bag directly at the airport. Find all conditions in the table below.

Free baggage allowance for kids up to 2 years old:

Allowed wight – 10kg
Sum of all dimensions – up to 115 cm

Cabin baggage

Weight – up to 8 kg, dimensions – up to 55x40x20 cm.
Additional accessories (laptop, men's/women's bag, outerwear, umbrella, books/magazines/paper folders) should be placed in the cabin bag/suitcase.
The same rule applies to duty-free goods, they should be placed in carry-on baggage. Otherwise, passengers are obliged to pay extra for carrying separate luggage.
Kids up to age of 2 are allowed to take the necessary food and water on board: weight - up to 5 kg, dimensions - up to 40x30x20 cm.

SPORT equipment

Sum of all dimensions – up to 300 cm, weight – up to 23 kg.

Passengers are allowed to take sport equipment free of charge if there is no checked-in baggage registered. Otherwise, an additional fee is applied.

Ski equipment can be transported together with luggage if the total weight of both does not exceed 23 kilograms.

TRAVELING WITH PETS

Only small dogs and cats are allowed to be carried in the aircraft cabin. The weight of the pet together with the container should not exceed 10 kg. The size of the container for pet transportation in the cabin should not exceed dimensions of 50x40x25 cm.

If the pet is carried in a cargo hold - up to 23 kg are allowed together with container, dimensions - up to 300 cm in the sum of three-dimensional.

ADDITIONAL SERVICES

Service	Price	Price at the airport	Additional information
Pet in cabin (PETC)	65 EUR	75 EUR	Only cats and dogs are allowed. Weight together with container – 10 kg Container dimensions – 50x40x25 cm 4 containers are allowed at the aircraft max.
Pet in cargo hold (AVIH)	100 EUR	120 EUR	Weight together with container – 23 kg Container dimensions – up to 300 cm in the sum of three-dimensional. 5 containers are allowed at the aircraft max.
Unaccompanied minor	60 EUR	60 EUR	Age of 5 till16 years old on international flights.
Additional checked-in bag up to 23 kg	20 EUR	50 EUR	Weight max. – 23 kg Dimensions – up to 158 cm the sum of three-dimensional.
Additional checked-in bag up to 32 kg	35 EUR	60 EUR	Weight max. – 32 kg Dimensions – up to 158 cm the sum of three-dimensional.
Oversized baggage	50 EUR	65 EUR	Dimensions – from 159 cm to 300 cm the sum of three-dimensional.
Sport equipment	40 EUR	60 EUR	Weight max. – 23 kg Dimensions – up to 300 cm in the sum of three-dimensional.
Additional cabin bag (charter flights)	12 EUR	20 EUR	1 piece – up to 8 kg Dimensions – up to 55x40x20 cm

12. Accommodation

12.1. Rooms for tourists are allocated at the discretion of the hotel administration. For a specific room type (if available at the hotel), such as a sea view, there will usually be an additional charge. Different room types have different prices, so it is worth considering a specific room (indicated in the hotel description) when purchasing a travel.

12.2. Additional requests, such as accommodation on a specific floor or in the hotel building, are only possible upon availability at the hotel.

12.3. Hotels can have standard double or single rooms, studios, family rooms and more. The hotel’s double room can have one double bed or twin beds. Please note that most hotels do not have triple or quadruple rooms. In this case, an extra rollaway bed, armchair or sofa bed can be added to the standard room. Family rooms can consist of several rooms or one room. Multi-room rooms are often not separated by partitions or doors. Be sure to check the layout of family rooms before ordering them.

12.4. Please note that the price for a single room per person may be higher than the price for a double room per person. Single rooms may be smaller than standard double rooms. A traveller who has paid for a single room can be accommodated in a double room, but other people will not be accommodated in this room. When traveling alone with a child, a single room can be booked at some hotels. An extra bed is then placed in the room (depending on the age of the child).

12.5. Economy – Economy rooms are the lowest class hotel rooms. It can be unrepaired, without a balcony, smaller than a standard room, or in a worse location where you can see the walls of another building or the adjacent area through the window.

12.6. Promo room – this can be any hotel room. By choosing this type, the hotel has the right to accommodate travelers in both economy and high-class rooms, depending on the occupancy of the hotel. Guests will find out the exact room type upon arrival at the hotel.

12.7. Family Room – Family room. Two rooms next door, each with two beds. Before booking, make sure the rooms are separated by doors and partitions. A family room usually costs more than a standard room with two extra beds.

12.8. Junior Suite – Room size is larger than standard. Two areas: bedroom and living area. Typically, such rooms are 5 *, less often 4 * hotels and cost about 30 percent more expensive than standard rooms.

12.9. Suite – a spacious two-room room, well-appointed, richly furnished, often with two bathrooms (if there is only one bathroom, there can be both a bath and a shower). These rooms are often welcomed with wine and fruit on the day of arrival. Such a number will cost about 50 percent more than a standard number.

12.10. Deluxe Suite, Excellence Suite – two or three rooms, they are much larger than the suite. There is often a jacuzzi, a large terrace or a balcony. Rooms in this category are usually twice as expensive as standard rooms.

12.11. King Suite, Presidential Suite – Superior Suite. These rooms usually have two bedrooms, a living room, a study and two bathrooms. Rooms have exclusive furniture. There is often a security guard near or next to the room. Rest in such rooms will usually cost at least three times more than in a standard room.

12.12. Please note that even one type of hotel room may vary in size, location, room layout, furniture layout and actual room condition. Please note that the hotel’s photos on the website are samples, so the colour, furniture and layout of the hotel room and the actual condition of the room may vary.

F.A.Q

1. Valid for travelling identity documents

2. Insurance

3. Visas

4. Pregnant women

5. Traveling and accompanying children

6. Vaccination

7. Flight time

8. Airport

9. Luggage

10. Transfer from or to the airport

11. Hotels

12. Accommodation

13. View through the window

14. Check-in and stay in the hotel

15. Meal types

16. Services in hotels

17. Important contacts